Histoire | L’innovation

Inside the C.O.R.E. case files

At Cencora, the extraordinary problem-solvers of C.O.R.E. (Commercial, Operational, and Relationship Excellence) take on healthcare providers’ most complex and pressing challenges. Their mission: to examine every contingency from every angle until barriers dissolve into breakthroughs.

Dive into this thrilling series to see how our people seize opportunities to make improvements, with the precision of investigators and the urgency of first responders.

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For the thrill of the solve

The challenges faced by the people behind C.O.R.E. aren’t just business issues. When patient health is hanging in the balance, it’s as human as it gets. Our teams are tenaciously addressing points of friction every day to improve the flow of pharmaceuticals and accelerate positive outcomes, because they know the stakes are high. That’s exactly what makes this work so worthwhile.

Now it’s time to crack open the case files and find out how our teams are making a difference — one solve at a time.

A case of digitally enhanced customer service

A C.O.R.E. technology audit sparks an idea to streamline routine customer service tasks. The opportunity: Scale customer service efficiencies for 100,000+ healthcare providers to benefit everyone from small practices to regional hospitals to national retailers.

Examine the case file

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A case of faster pricing updates

A C.O.R.E. insight reveals pricing updates aren’t being reflected in our ordering platform fast enough. The opportunity: Take Cencora’s catalog of over 250,000 unique products and develop a solution that dramatically accelerates pricing updates.

Examine the case file

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The innovation never ends

As healthcare continues to evolve and new challenges emerge, C.O.R.E. will be there, ready to take the case. Our team members are fueled by a relentless commitment to continuous improvement and are always on the lookout for obstacles to overcome, so stay tuned for more case files to be released.

Learn more about C.O.R.E.

Through this sprawling initiative, we’re strengthening the foundation of how we work together, because we understand that delays, inefficiencies, and disconnected processes can sometimes get in the way high-quality patient care. It’s about improving the way products flow, how operations run, and how long-lasting relationships are built.

Find out what C.O.R.E. means for you